FAQ – Modern Essential

FAQ

Do you ship to my country? How long will take my order to arrive?
You can find all information about shipping and delivery here.

In which currency are your prices listed?
All prices are listed in CAD Dollars $.

What are the payment methods accepted?
Once you proceed to check out you will need to fill in the personal details for the shipping, then a Paypal secure popup will open to complete the payment. You can easily pay through your Paypal account just by logging in, or you can choose to pay with your card and there is no need to log in. 

How can I contact you?
Feel free to contact us clicking in the Contact Us button or write to us at mdrn.essential@gmail.com. We will get back to you ASAP and will love to help you with any questions you may have

 

Frequently Asked Questions

Do you ship to my country? How much is shipping?
We offer worldwide free shipping! So yes, we do ship to your country and it's free. 


How long will take my order to arrive?
Ordering processing time take 1-7 business days. Deliveries take usually between 1 to 3 weeks. However, due to slow postal services, shipping delays, public holidays and distance between countries, it can sometimes take up to 2 months, so it depends where you live! :)

If you have any questions about shipping times or where your package is, please do not hesitate and contact us or write us to mdrn.essential@gmail.com

Will I receive my order in one package?
As we work with different manufacturers around the globe, depending on the products you ordered and your location, they will be sent from different places. So, please expect items to be shipped separately.

My order has not arrived after 2 months? Why?
We work with different manufacturers from different places so some items will arrive earlier than others. If you do not receive your order after 8 weeks upon ordering, we can reship your order or we will give you a full refund.

What about possible custom fees?
Once your order has been shipped, we are not responsible for any custom fees, so you may need to pay them once your order has arrived to your country (this very rarely happens).