Refund & Returns Policy
How do I return an item?
If you are unsatisfied with your order and wish to return it, please contact us within 30 days from your order delivery date. However, if your product is custom made, it is final sale upon delivery.
Click Here to process your return. Each return will be manually processed by our customer service team and you will be notified if the return is approved.
Please note all returns must be in the original condition with packaging intact.
There is also a 15% restocking fee for orders returned back.
Will I have to pay the shipping fee for return orders?
Yes, all return shipping fees are the responsibility of the customer.
What if the item ordered is defective, incorrect or damaged?
Please contact our customer service team within 14 days from your order delivery date. To expedite your claim, please include photographs of the product. We will process all claims as soon as possible to ensure you receive a replacement item free-of-charge.
How long does the returns process take?
Due to the large amount of daily orders, processing returns may take up to 14 business days from the date we receive your returned item. We will notify you via email to confirm that your return order has been processed.
When will I receive my refund?
All refunds will be credited to the original form of payment. Refund times are generally issued within 7 to 14 business days after we receive the returned item. Please contact your card's bank to inquire when the credit refund will be posted to your account. Due to varying banks, it may take up to several weeks before a credit is issued back to your account.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Downloadable software products
Some health and personal care items
Due to the custom made nature of some of our handmade products we can not accept returns/exchanges or offer refunds for any handmade item.
To complete your return, we require a receipt or proof of purchase.